VigoAir Services FZCO (“VigoAir”, “we”, “us”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. It applies to vigoair.com and to enquiries you send us through it.
Who we are
VigoAir Services FZCO is a flight support and ground handling coordination company registered at Building 6 East B, Office 6EB, Dubai Airport Freezone (DAFZA), Dubai, United Arab Emirates. For any question about this policy, write to info@vigoair.com.
Information we collect
- Information you give us. When you submit a request form or email us, we collect your name, company or operator name, email address, telephone number, the service you need, flight details such as airports and dates, and anything else you choose to include in your message.
- Information collected automatically. Our servers record standard technical data such as IP address, browser type, pages visited and the time of the visit. Cookies and similar technologies may be used to keep the site working correctly and to understand how it is used.
How we use your information
- To answer your enquiry and prepare a quotation.
- To arrange the ground handling, flight permissions, fueling or VIP flight support you have requested.
- To communicate with you about an active request or an existing engagement.
- To keep records required for our own administration, accounting and legal obligations.
- To maintain the security and performance of this website.
Who we share it with
Delivering flight support requires us to pass certain details to third parties. Depending on your request, that may include ground handling agents, fuel suppliers, airport authorities and civil aviation authorities at the airports on your route, and the service providers that host our website and email. We share only what is necessary for the requested service, and we do not sell your personal information to anyone.
We may also disclose information where we are required to do so by law, by a regulator, or to establish or defend a legal claim.
International transfers
Because our network is global, information you send us may be transferred to and processed in countries outside the United Arab Emirates. Where that happens, we take reasonable steps to ensure the recipient handles the information appropriately.
How long we keep it
We keep enquiry and operational records for as long as needed to provide the service and to meet our legal, accounting and insurance obligations. When information is no longer needed, it is deleted or anonymised.
Security
We apply reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask us to confirm what personal information we hold about you, to correct it if it is inaccurate, or to delete it where we are not required to keep it. You may also ask us to stop sending you updates at any time. Send any such request to info@vigoair.com and we will respond within a reasonable period.
Cookies
This site uses cookies that are necessary for it to function and may use analytics cookies to measure how the site is used. You can block or delete cookies through your browser settings, though parts of the site may not work as intended if you do.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
Contact
VigoAir Services FZCO
Building 6 East B, Office 6EB, DAFZA, Dubai, UAE
Email: info@vigoair.com
Telephone: +971 50 5044 412
